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Automation

Get a text when a lead repliesNew

A heads-up on your cell the moment someone texts you back.

1Add the trigger#

  1. Go to Automation and click + Create workflow.
  2. Click Add new trigger, pick Customer Replied and set Reply channel to SMS.

2Send yourself the alert#

  1. Add the Send Internal Notification action and choose SMS.
  2. Send it to the assigned user and add their message, like: New reply from the lead.
  3. Turn on Publish and save.
Each alert is a text, so it uses a little from your wallet.

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Checked against the Jtek app in October 2026.