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Videos in emails and textsNew

iPhone .MOV files work. Here is how video shows up.

1Your video is fine#

  1. MOV and MP4 both upload, up to 4 GB each.
  2. No need to convert iPhone videos.

2In an email#

  1. Email apps do not play video inside the email, so it shows as a thumbnail with a play button.
  2. In the email builder, drag in the Video element and paste a YouTube, Vimeo or direct link.
Easiest: upload to YouTube as unlisted, then paste the link.

3In a text#

  1. Carriers limit video by text, so Jtek may send it as a link instead.
Still stuck?Ask Jtek AI. It knows your account and answers in seconds.

Checked against the Jtek app in October 2026.