Reviews & Reputation

Automate review requests

The fastest way to grow your star rating is to ask every happy client right after a great experience. Jtek sends that ask for you automatically, so you never have to remember.

1. Trigger the request on the right moment — Set Jtek to send a review request automatically after an appointment is completed or a deal is marked won. The timing is when satisfaction is highest, which is when people are most likely to leave a review.
2. Send by text or email — or both — The request goes out as a quick SMS, an email, or both. A texted review link gets opened far more often than an emailed one, so most agents lead with text.
3. Include a direct link to your Google review page — The message contains a one-tap link that drops the client straight onto your Google review form. Fewer steps means more reviews actually get submitted.
4. Let it run hands-off — Once the automation is on, every qualifying client is asked automatically. You keep collecting fresh reviews without lifting a finger.

Respond to reviews with AI

Replying to every review signals that you care, but writing each one by hand is a chore. Jtek's built-in AI drafts an on-brand reply for you so nothing sits unanswered.

1. See new reviews in one place — Incoming reviews land in your Jtek reputation dashboard, so you don't have to check Google separately to know what came in.
2. Generate a reply with AI — Click to have the built-in AI draft a response that matches your tone and references what the reviewer actually said. You get a ready-to-send reply in seconds.
3. Review, tweak, and post — Read the draft, make any quick edits you want, then publish it back to the review. You stay in control of every word that goes public.
4. Keep your response rate high — Because replying is this fast, you can answer every review — both the glowing ones and the critical ones — so your profile always looks attentive and active.

Manage your business listings

When your phone number or hours are wrong on a directory, you lose leads and rankings. Jtek's Listings feature, powered by Yext, keeps your business information consistent everywhere it appears.

1. Set your details once — Enter your business name, address, phone number, and hours a single time inside Jtek. That becomes the source of truth for every connected directory.
2. Push to directories automatically — Listings distributes your information across the major directories and maps people use to find businesses, so you're not updating each site by hand.
3. Keep everything consistent — When something changes — a new phone number, holiday hours — update it in Jtek and the change flows out to your listings. Consistent details help customers reach you and help your local search ranking.
4. Catch and fix inaccuracies — Spot listings that show outdated or conflicting information and correct them from one place, so a wrong address can't quietly send a lead to the wrong spot.