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Social Media

Instagram: connect directly or through Facebook

Two ways to connect, only one is on at a time.

1Before you start#

  1. In Instagram, switch to a Business or Creator account. It is free.

2The two ways#

  1. Directly with your Instagram login. This is the newer way and the one to use for messaging.
  2. Through a Facebook Page linked to your Instagram.

3Switch to direct#

  1. Go to Settings, Integrations, then Manage on the Instagram card.
  2. Turn on Enable messaging and automation for the direct connection.
  3. This turns the Facebook Page connection off for that account. Your DM automations carry over.
The Manage window may still list both. Only one is active.

4Comment automations#

  1. In the comment trigger, pick the page, then Published or Custom post, then your phrase.
  2. Post list empty? Check the right connection is the active one.
Auto-reply to Instagram comments and DMs

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Checked against the Jtek app in October 2026.