Security
Your client data stays encrypted, private and protected.
Data encryption
All data transmitted to and from Jtek is protected by TLS 1.3.
Role-based access
Set precise permissions for every team member.
| Name | User type | |
|---|---|---|
| SKSarah Kim | sarah@coastlinehomes.com | Account Admin |
| TBTom Baker | tom@coastlinehomes.com | Account User |
| MRMaria Ruiz | maria@coastlinehomes.com | Account User |
| LCLeo Chen | leo@coastlinehomes.com | Account User |
Two-factor authentication
Enable 2FA on any account in under a minute.
Audit logs
Every change in your account is logged with a timestamp and the user who made it.
| Name | Module | Action | Done by | Date and time |
|---|---|---|---|---|
| Sarah Mitchell | Contacts | Updated | Sarah K. Contacts page | Oct 16, 2026 at 10:42 AM |
| Listing appt, Marcus Reed | Calendar Event | Created | System Booking widget | Oct 16, 2026 at 9:15 AM |
| Buyer leads export | Contacts | Exported | Admin Bulk actions | Oct 15, 2026 at 4:08 PM |
| Ana Torres | Opportunity | Updated | Tom B. Opportunities | Oct 15, 2026 at 2:51 PM |
| Daniel Kim | Contacts | Tag Added | Workflow New lead follow-up | Oct 15, 2026 at 11:30 AM |
| Old listing page | Websites | Deleted | Admin Sites | Oct 14, 2026 at 5:12 PM |
Every layer of Jtek is designed with your clients' privacy in mind.
Jtek's infrastructure follows SOC 2 Type II security controls for availability, confidentiality, and data integrity.
Data subject request tools, consent tracking, and data export and deletion capabilities built in for compliance.
Your data is backed up automatically every day with 30-day retention. Point-in-time recovery available on request.
All uploaded files are stored in isolated, encrypted buckets. Client documents never share storage with other accounts.
Get notified of new device logins and suspicious activity. Review login history for any account at any time.
Restrict which users can export, print, or share contact data. Protect sensitive client information from accidental exposure.
FAQ
You do. Your contacts, conversations, files and pipeline belong to you, and Jtek processes them for one reason: to run the service you are paying for. We do not sell your personal information or your contacts' information to anyone for advertising. That is not a promise made on a marketing page, it is written into the privacy policy.
Only the vendors that make the product work, and each one is contractually limited to that job: AWS for hosting, Stripe for payments, SendGrid for transactional email, Twilio for texts and calls. Card numbers go straight to Stripe and are never stored by Jtek. Anything you connect yourself, like Facebook or Google, exchanges only what you approved in the OAuth screen.
Yes, and this is the part most agents care about more than encryption. Export, print and share are permissions, not defaults. An Agent can be restricted to the contacts assigned to them, a View-Only user can read a record without changing it, and billing, reports and team data can be hidden entirely. If someone leaves your team, what they could reach is already a matter of record in the audit log.
You get notified on a new device login and on activity that looks unusual, and login history for any account is readable at any time. Failed and blocked attempts land in the same audit log as everything else, with the IP address and the timestamp attached, so a stranger trying the door leaves a trail you can point at.
Nothing disappears the day you leave. Account data is retained for 90 days so the account can be recovered, and you can export contacts, conversations and pipeline on your way out. Ask for deletion at any point and it is processed within 30 days, apart from anything a law obliges us to keep. Email jesse@jtek.pro and a person handles it.
A review usually comes down to three questions: is the data encrypted, who can see it, and can you prove what happened. TLS 1.3 in transit and AES-256 at rest answer the first. Role-based access answers the second. An exportable audit log with user attribution answers the third. GDPR and CCPA rights requests, including access, correction, deletion and portability, go to the same address and are answered within five business days.